Frequently Asked Questions
GENERAL
Yes, The Pet Nanny and all of our team are fully covered by Public Liability Insurance for your peace of mind.
We offer a complimentary meet and greet so we can catch up in person before you join The Pet Nanny Family. This free Meet and Greet allows us the opportunity to meet you and your pets., learn their personalities and ensure we are a good fit to work together.
We need at least 48 hrs notice for dog walks and at least 7 days notice for pet sitting/house sitting visits. This is to ensure that a Pet Nanny team member can furrrrfil your request.
The Pet Nanny understands that life happens and things may come up meaning you may need to change or cancel your booking. Cancellations within 24hrs of the booking will incur a 50% cancellation fee – but please reach out to me before you cancel so we can chat about your circumstances.
If this is your first time booking with The Pet Nanny, give me a call, or fill in the form on my contact page and I can call you back at a convenient time. We can then chat about your needs and set up a meet and greet. From there, I’ll set you up as a client and give you access to our online booking portal so you can make bookings yourself whenever you want!
In the online portal you can:
· Make and cancel bookings
· Add vet details
· Add emergency contacts
· Pay and view current and past invoices
· Receive cute pet pics from me
· Receive live updates when the visit starts and ends
· Receive feedback on the visit.
The portal is really easy to use and you can even download an app for your Android or iOS phone so you can manage your bookings on-the-go!
You can pay me in cash on the day of the job, or if you prefer to pay by direct debit, I will send an invoice after your job is complete with payment details included.
The Pet Nanny operates in the northern suburbs of Melbourne.
Suburbs I service include:
· Northcote
· Thornbury
· Preston
· Coburg
· Fairfield
· Ivanhoe
· Fitzroy
· Collingwood
· Reservoir
· Kingsbury
· Alphington
· Bulleen
· Doncaster
· Brunswick
· Clifton Hill
· East Melbourne
· Carlton
· Rosanna
· Heidelberg
If your suburb isn’t on the list above, get in touch and I’ll see if I can help you out!
I sure can! I have experience with lots of pet medications and can help out with most medical requirements. Let me know what you need, and I can advise if I can do it! Of course, if your pet gets sick or injured while on my watch, I’ll take them straight to your vet.
Yes, The Pet Nanny and all of our team are fully covered by Public Liability Insurance for your peace of mind.
We offer a complimentary meet and greet so we can catch up in person before you join The Pet Nanny Family. This free Meet and Greet allows us the opportunity to meet you and your pets., learn their personalities and ensure we are a good fit to work together.
I’ll need at least 48 hrs notice for dog walks and at least 7 days for pet sitting or house sitting. This is to ensure that I’m available for you, and can move some things around if need be to fit you in. Sometimes I can take on last minute jobs, so always ask me if you’re not sure – but as much notice as possible is appreciated!
If this is your first time booking with The Pet Nanny, give me a call, or fill in the form on my contact page and I can call you back at a convenient time. We can then chat about your needs and set up a meet and greet. From there, I’ll set you up as a client and give you access to our online booking portal so you can make bookings yourself whenever you want!
In the online portal you can:
· Make and cancel bookings
· Add vet details
· Add emergency contacts
· Pay and view current and past invoices
· Receive cute pet pics from me
· Receive live updates when the visit starts and ends
· Receive feedback on the visit.
The portal is really easy to use and you can even download an app for your Android or iOS phone so you can manage your bookings on-the-go!
You can pay me in cash on the day of the job, or if you prefer to pay by direct debit, I will send an invoice after your job is complete with payment details included.
The Pet Nanny operates in the northern suburbs of Melbourne.
Suburbs I service include:
· Northcote
· Thornbury
· Preston
· Coburg
· Fairfield
· Ivanhoe
· Fitzroy
· Collingwood
· Reservoir
· Kingsbury
· Alphington
· Bulleen
· Doncaster
· Brunswick
· Clifton Hill
· East Melbourne
· Carlton
· Rosanna
· Heidelberg
If your suburb isn’t on the list above, get in touch and I’ll see if I can help you out!
I sure can! I have experience with lots of pet medications and can help out with most medical requirements. Let me know what you need, and I can advise if I can do it! Of course, if your pet gets sick or injured while on my watch, I’ll take them straight to your vet.
Yes, The Pet Nanny and all of our team are fully covered by Public Liability Insurance for your peace of mind.
We offer a complimentary meet and greet so we can catch up in person before you join The Pet Nanny Family. This free Meet and Greet allows us the opportunity to meet you and your pets., learn their personalities and ensure we are a good fit to work together.
I’ll need at least 48 hrs notice for dog walks and at least 7 days for pet sitting or house sitting. This is to ensure that I’m available for you, and can move some things around if need be to fit you in. Sometimes I can take on last minute jobs, so always ask me if you’re not sure – but as much notice as possible is appreciated!
If this is your first time booking with The Pet Nanny, give me a call, or fill in the form on my contact page and I can call you back at a convenient time. We can then chat about your needs and set up a meet and greet. From there, I’ll set you up as a client and give you access to our online booking portal so you can make bookings yourself whenever you want!
In the online portal you can:
· Make and cancel bookings
· Add vet details
· Add emergency contacts
· Pay and view current and past invoices
· Receive cute pet pics from me
· Receive live updates when the visit starts and ends
· Receive feedback on the visit.
The portal is really easy to use and you can even download an app for your Android or iOS phone so you can manage your bookings on-the-go!
You can pay me in cash on the day of the job, or if you prefer to pay by direct debit, I will send an invoice after your job is complete with payment details included.
The Pet Nanny operates in the northern suburbs of Melbourne.
Suburbs I service include:
· Northcote
· Thornbury
· Preston
· Coburg
· Fairfield
· Ivanhoe
· Fitzroy
· Collingwood
· Reservoir
· Kingsbury
· Alphington
· Bulleen
· Doncaster
· Brunswick
· Clifton Hill
· East Melbourne
· Carlton
· Rosanna
· Heidelberg
If your suburb isn’t on the list above, get in touch and I’ll see if I can help you out!
I sure can! I have experience with lots of pet medications and can help out with most medical requirements. Let me know what you need, and I can advise if I can do it! Of course, if your pet gets sick or injured while on my watch, I’ll take them straight to your vet.
DOG WALKING
The Pet Nanny offers different prices for different packages. Call or email for a quote